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What should I do if I lost my SIM/phone?

langconvert.admindashboard.lastcreatedon Jan 21, 2026
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Follow these steps if you lost your SIM card or phone with your GCash-registered account.

1. Report immediately within 24 hours via our DroppCash Support.

Provide us with the required information & when creating a ticket add "lost sim"
Our customer support will temporarily suspend your account to keep your funds safe.

2. Contact your network service provider to get a new SIM card.

3. Once you get a new SIM card with the same number, submit a new ticket to lift the suspension of your DroppCash account.

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