Knowledge

What should I do if I lost my SIM/phone?

langconvert.admindashboard.lastcreatedon Jan 21, 2026
1188

0 0

Follow these steps if you lost your SIM card or phone with your GCash-registered account.

1. Report immediately within 24 hours via our DroppCash Support.

Provide us with the required information & when creating a ticket add "lost sim"
Our customer support will temporarily suspend your account to keep your funds safe.

2. Contact your network service provider to get a new SIM card.

3. Once you get a new SIM card with the same number, submit a new ticket to lift the suspension of your DroppCash account.

Views:1188

Recent Articles

How do I create my Personal QR?

1129
Is there a fee to cash in?

1170
I cashed in, but I entered the wrong ema...

635
What should I do if I didn't receive any...

1185
How can I create a DroppCash account?

1262

Popular Articles

How can I create a DroppCash account?

1262
What should I do if I lost my SIM/phone?

1188
What should I do if I didn't receive any...

1185
Is there a fee to cash in?

1170
How do I create my Personal QR?

1129

First Name *

Last Name *

Email *

Password *

Confirm Password *

I have read and agree to the Terms of services

Already have an account?Login